Elijah Norton recognizes the importance of excellent customer service in his firm. With only two people, he started Veritas Global Protection in 2011. He knew that having a vision, a strong plan, and exceptional customer service were the ideal approaches for a fledgling business. The world’s most successful companies have maintained committed to their mission of keeping customers happy.
Importance of Customer Service
In most cases, excellent customer service is an underappreciated component of a successful business. Quality of product and service, pricing, value, and quantity is widely used by new entrepreneurs as indicators of business success. In reality, corporate success is a multi-faceted gem. It shines brightest when numerous factors, including customer service, come together.
Norton is confident in his strategy. After all, he grew his company from a three-person operation to a network of enterprises that currently generates at least $50 million in yearly revenue. Veritas Global Protection grew by continually delivering value to clients while adjusting to their evolving needs.
It’s a simple formula that he uses. He not only keeps his consumers, but he also gets to market his business by keeping them pleased. Improved client engagement is also a chance for his company to learn and grow.
Revenue has an impact on every business choice. The best indicator of a company’s success is its profitability. After focusing on customer service, nearly 85% of organizations report an increase in revenue.
One of the most important advantages of excellent customer service is its impact on brand building. A good business is a dependable business, especially in the eyes of the consumer. This is why some of the world’s most well-known companies are still dominating the market today.
Building a brand entails establishing a positive reputation, which entails more than simply making a good first impression. Profits come from reputation, and it attracts better partners, workers, and investors.
Customer Satisfaction is the Key to Success
Customer pleasure, according to Elijah Norton, is the reason for their customers’ loyalty. Customers that are pleased and satisfied are more likely to stay loyal to the company, resulting in a more consistent revenue stream. This enables business managers to make precise predictions, avoiding the feared and often costly estimations that can result in losses.
The majority of customers will continue to use the services of a company they know and trust, one that provides high-quality products and treats them properly. Customer service is more important than having a decent product to keep customers.
Customer Service is the Future of Every Business
A successful business isn’t built in a day. Every business must go through a period of expansion, which can take a long time. Genuine business success, according to Norton, can only be attained and quantified via years of hard and smart labor.
Norton understands how important it is to cultivate positive relationships with his clientele. Veritas Global Protection is where it is now because of this, as well as patience and a creative mind.
Veritas Global Protection, a worldwide recognized firm specializing in car protection, is led by Elijah Norton as President and Executive Chairman. The Veritas Global Exotic Program, which covers the world’s most popular exotic car brands, is one of its most popular products.