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Outlook might have been accidentally marking your emails as spam


Outlook users have been encountering some seriously inconvenient bugs when trying to send emails. There have been numerous reports across social media of Outlook users struggling against one particularly odd bug. 

Many users have complained that their outbound mail was being categorised as spam (via The Register). It’s particularly bad timing for Microsoft − the company has also encountered embarrassing issues with Microsoft Teams this week.

Thankfully Microsoft has now fixed the issue − but not before many users were inconvenienced by the outage. The company posted the statement below when it became aware of the issues.

Outlook user based in both the UK and the US seem to have been affected by the issue, seeing their emails either bounce back, or get categorised as spam. This error took place across desktop and mobile services.

Microsoft responded on Twitter referring to “a potential issue”, which meant users were “unable to log in, or send and receive emails”. There was no reference in the tweet to the other issue some users reported on social media − of having their emails flagged as spam repeatedly.

Some users put the outage down to changes Microsoft have been making to the spam filter, while others offered helpful IT-Crowd-style advice: “Have you tried turning it off and on again?”

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In the company’s response, a Microsoft spokesperson didn’t offer too much specific information on the scale or nature of the outage, but confirmed that everything should be back up and running as normal now.

A Microsoft spokesperson told Trusted Reviews: We’ve resolved an issue that affected some customers using the desktop client for email. The service is back to running as normal.

Related: How to redirect your email to a new address

Have you been affected by the Outlook borkage? Get in touch with us on Twitter @TrustedReviews.

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