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Common Online Business Problems And What You Can Do About Them

Running an online business is filled with problems that you’re going to have to deal with. These problems range from minor inconveniences that can be fixed within five minutes, to business ending issues that need your immediate attention. The first step to making sure that you avoid these problems is to make sure you know what they are in the first place.

Common Online Business Problems And Solutions To Deal With Them

Awareness should be the first thing on your list of solutions when it comes to online business problems. The earlier you discover a problem, the less impact it will have on your business. So we’ve put together a list of the most common problems that online businesses will have to deal with so you know what to look out for.

Cybersecurity Threats

We’re going to start things off with the most direct and dangerous threat to your business: Cybersecurity threats. Cybersecurity threats include hacking and phishing attempts on your business. The main goal of individuals who are a cybersecurity threat to your business are to either steal, destroy or alter your company or customers’ data. Not only will you have to deal with the stolen data, but also the customers who have had valuable data like credit card details and addresses stolen.


The best solution that you have for these types of problems is to ensure that you have your data secured and to regularly update any protection that you have. These include antivirus programs, firewalls, and even the password that you use.

Low Customer Ratings and Negative Response

Your customers are the lifeblood of your business. Without their support, you’re going to have trouble maintaining a steady amount of growth. This is one of the reasons why low customer ratings can be an insidious killer of online businesses. Disgruntled customers will ensure that their displeasure is heard on forums, comment sections, product ratings and more. These reviews on your products will push away potential customers.


The best solution for this type of problem is to make sure that you’re taking into account the needs and wants of your audience. Avoid making decisions that can affect your customer relations. As we’ve said earlier, your business won’t grow effectively without the support of your customers.

Difficulty Retaining Previous Customers

Another customer related problem that most online businesses will have is retaining previous customers. Customer retention is an essential part of making sure that you create meaningful relationships where customers become loyal to your brand. The most common way to do this is to regularly engage with customers and to provide them with what they need. However, online businesses will have trouble with this as there is almost no direct contact between you and your customers other than through your website’s shopping cart.


A great way to retain previous customers is to find new and exciting ways to keep them engaged with your brand. A great way to do this is to have a newsletter, blog or email message board that reminds customers that you’re ready to engage with them regardless of distance.

Low Traffic And Conversion

One of the most common problems that your online business will encounter are low numbers of people visiting your site. Lower than usual traffic means that you’re not selling products and services to customers that may be interested in them. Usually lack of visitors means that they don’t know that you exist in the first place. A great way to check is to go to your search engine and put in one of your key products or services. If you aren’t on the first page of the results, then you’re practically invisible to your customers as 99% of traffic is on the first page, 95% of which are on the first result.


Low traffic can be caused by a number of reasons, but the most common is not using competitive Search Engine Optimization, or SEO for short, to support your site. SEO is one of the most valuable tools available to online businesses as having great SEO means that your potential customers will have a much easier time finding you in the sea of other businesses selling similar products.


Despite the problems of online businesses, there are always solutions that you can use to your advantage. These solutions ensure that you’re one of the businesses that succeed online. 

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