In this post, the benefits of remote IT support help for small businesses will be discussed. As a result of COVID-19, firms now operate differently. A recent survey conducted by Clutch revealed that 59% of small businesses without offices had no plans to acquire any in the foreseeable future. Instead, these small business owners expect to maintain a remote workforce, with the chance being highest for the smallest businesses.
As more and more firms implement a work-from-home approach, companies are beginning to recognise the significance of having strong, trustworthy remote IT support. According to a Statista analysis, the managed services market will be worth more than $300 billion by 2025.
Continue reading to learn about the benefits of remote IT assistance and why SMBs are investing in it.
What are some frequent types of remote technical support?
Here is a brief list of typical remote services provided by managed service providers:
- Cloud support: Remote cloud services frequently employ cutting-edge technologies and multi-step protection to secure your business from cyber assaults. This includes threat monitoring, analysis, and preventative action.
- Product support: Remote IT help is frequently able to provide your SMB with product support, including information on the product as well as support or assistance with any product-related malfunctions or issues.
- Installation and configuration may include the configuration of printers, PCs, and other computer hardware. In addition to operating system installations, server migration, and server configuration, installation and setup could comprise other operations.
- Occurrence-based support: With this sort of remote help, a specialised team of remote IT support specialists responds to a particular occurrence and manages any subsequent technical issues until they are resolved.
- Managed services support: Managed IT services involve outsourcing a variety of IT services to reduce costs and enhance corporate operations. Remote IT support can facilitate a range of services, including proactive monitoring and management, IT helpdesk, server setup and maintenance, and IT consulting.
Remote IT Support’s Advantages For Small Businesses
1. Improved Reaction Times
As soon as a specialist in IT support answers your call or support request, you can receive IT support. Since an IT specialist’s physical presence is not necessary, remote IT help can provide significantly faster response times. This is an additional advantage of remote IT help.
When you deal with a managed IT services provider, it’s easy to get in touch with them to address any technical concerns, such as network connectivity problems, computer problems, and more.
2. Reduced Expenses
Cost reductions are one of the most significant advantages of remote IT help. This is an additional advantage of remote IT help.
There are no additional costs related with remote IT help, such as those for travel expenses and emergency on-site booked assistance.
Remote IT help is more cost-effective than on-site support, making it a better option for small businesses with limited resources.
3. Enhancement of Productivity
IT issues may have a substantial impact on the efficiency of your team. With the assistance of remote IT support services, you can quickly address IT issues and keep the business activities of your SMB operating smoothly.
In addition, remote IT assistance expedites IT support issues and problem-solving while minimizing downtime. One of the primary advantages of remote IT help is that it allows your team to focus on mission-critical tasks without interruptions.
4. Business Expansion
This is an additional advantage of remote IT help. As a C-level executive or owner of a small business, your primary objective is to grow your firm. As previously said, IT issues can limit team productivity and pose a threat to your company’s growth. With remote IT help, your SMB can rest assured that any IT issue will be instantly detected and resolved.
5. Increased Sharing of Information
Typically, an IT specialist will work alone when repairing IT systems on-site.
With remote technical support, users in your organization can be guided through each step of a repair or maintenance procedure.
What does this have to do with the benefits of remote IT support services? Participation in the problem-solving process will increase the likelihood that your employees will acquire a critical skill and be able to tackle some issues independently in the future.
6. Improved Access to IT Knowledge
By utilizing remote IT assistance for your SMB, you have more access to people with a wide range of IT knowledge, skills, training, and expertise, as opposed to hiring a costly in-house IT staff or an individual with limited IT understanding. This is an additional advantage of remote IT help.
If your initial IT support professional is unable to handle a problem, they can transfer you to a colleague who possesses the required knowledge and training.
When you outsource remote IT assistance, you have access to remote IT support specialists whenever you need them, which is one of the most significant client benefits of remote IT support.
7. Availability of Advanced Technology
This is an additional advantage of remote IT help. Your remote IT support service will keep you up-to-date on all the most recent technological advancements and security precautions. This will allow your company to take advantage of cutting-edge technology, new products, software updates, and applications that can enhance all facets of its operations.
8. 24/7 IT Support
If your company’s computers are online and connected to the internet, and if your managed IT service provider has permission to remotely access your network and machines, the specialists can conduct duties such as upgrading and troubleshooting at any time of day or night.
9. Continuous System Maintenance
A managed service provider will proactively examine your IT for problems, anomalies, and vulnerabilities. This is an additional advantage of remote IT help.
Numerous vendors offer 24-hour system monitoring, allowing security and network issues to be resolved prior to have a negative impact on your business.
In addition, your managed service provider will frequently check in with you to see if it is time to undertake system maintenance on your company’s PCs in order to update or upgrade your IT to the most recent software solutions.
Expand Your Company with Telecom’s Remote Technical Support
The demand for dependable remote IT support will only expand as more and more businesses shift to a remote workforce; now, 71% of Americans work from home.
The benefits of a remote IT tech support service for your business extend to every aspect of everyday operations, reducing downtime, increasing productivity, enhancing security, and ultimately increasing return on investment.
At Tenecom, we provide innovative IT solutions to businesses in Canada and the United States, with a strong emphasis on IT security. Since 1986, our seasoned team of devoted, highly-trained, and forward-thinking IT specialists has maintained and protected the cybersecurity environments of clients in a wide range of industries.
Using cutting-edge technology and adhering to all cyber standards, we develop and deploy proactive cyber security solutions to stay ahead of the curve.
- Modern protections against both virtual and physical intrusions
- Threat evaluation
- Instruction in security consciousness
- Continuous monitoring and response to potentially hazardous internet behaviors
- And much, much more
You can trust that Tenecom’s cyber engineers will continuously monitor your whole network and respond swiftly to potential threats, typically within 15 minutes.
With on-site and remote support solutions, our IT specialists have been aiding businesses like yours for over 35 years in safeguarding their vital data and increasing productivity at every level. Tenecom’s specialists can help you determine the best remote IT support option for your SMB and educate you on the benefits of remote IT assistance. Contact Tenecom now.